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Paypal Dispute
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Terminal_Frost
Prolific Collector

Posts: 269
Joined: Apr 11, 2004
Last Visit: Mar 24, 2008
Location: Clementon, NJ

Posted: Thu Dec 20, 2007 12:56 am

Alright I have a situation with a Paypal dispute that I am hoping more people can give me insight on.

Basically I received a box of Planescape miniatures missing two more pieces than described.

Emailed the seller with no response.

Started a dispute resolution with Paypal with no response from seller and finally escalated it to a claim asking for a partial refund.

A few days before the seller loses the claim for not responding she emails back I guess saying all the items were there and keeps it alive.

Paypal said 30 days for them to make a decision.

I receive an email at 11pm yesterday stating paypal needs me to go to my local law enforcement agency, file a police report for this and fax it back to them?

I thought it was a phishing email but when I logged in to my paypal account it was real...

I dont remember ever having to go to the police for this, anyone have any experience on what is going on?

"What can I get for $10?"

"Mint Rare and Shrinkwrapped-just pick that bar of soap up for us pls, we love you long time!"

Mars
Grandstanding Collector

Posts: 6172
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Last Visit: Feb 10, 2026
Location: Waterloo, Ontario, Canada

Posted: Thu Dec 20, 2007 1:02 am

I have never had to go to the police for something like that but I guess if there is a dispute that the buyer says they are not there and the seller says they shipped them, then they must have been stolen.

Paypal probably wants something official then because they would then pay out the amount?

What usually happens to me in paypal disputes if there is a problem with condition, the seller will ask for the item to be sent back at my expense which usually isn't worth it so I end up sucking it up.

Deadlord
Grandstanding Collector

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Location: Cow Hampshire, US

Posted: Thu Dec 20, 2007 9:27 am

That is utterly ridiculous. Get them on the phone and ask why they need a police report.
If that is what it takes to resolve a Paypal dispute, I'm done with them.

If you hit a Rowsdower, you get to keep it.

oldtimer
Collector

Posts: 8
Joined: Dec 06, 2007
Last Visit: Jul 07, 2012

Posted: Thu Dec 20, 2007 9:42 am

If the item was sent by US Mail then it becomes a Federal investigation and your local Police have no jurisdiction. If via a commercial carrier then the original packaging, etc. should have been submitted along with a discrepancy claim to the Carrier. Private carriers usually have a time limit on how long after delivery you can make a claim. Further if the package was intact/sealed upon receipt then who is supposed to have stolen the items? Guess who....the seller who didn't send you what you paid for!
Seems like both the seller and PayPal are jerking your chain.

Blackmoor
Long-Winded Collector
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Posted: Thu Dec 20, 2007 11:32 am

You may just want to cancel via Credit card dispute. They won't ask all these ridiculous questions

Games can get you through times of no money but money can not get you through times of no games!!

Mars
Grandstanding Collector

Posts: 6172
Joined: May 03, 2003
Last Visit: Feb 10, 2026
Location: Waterloo, Ontario, Canada

Posted: Thu Dec 20, 2007 11:54 am

Blackmoor wrote:You may just want to cancel via Credit card dispute. They won't ask all these ridiculous questions

What exactly happens when you do this? On your credit card is a payment through paypal so when you cancel it, paypal then gets hit with the chargeback. Do they then charge the seller? What happens if the seller doesn't have any funds in their account?

Or is the charge just reversed so it is like you never paid for the item and its up to the seller to come after the buyer again?

Blackmoor
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Posted: Thu Dec 20, 2007 12:43 pm

Mars wrote:
What exactly happens when you do this? On your credit card is a payment through paypal so when you cancel it, paypal then gets hit with the chargeback. Do they then charge the seller? What happens if the seller doesn't have any funds in their account?

Or is the charge just reversed so it is like you never paid for the item and its up to the seller to come after the buyer again?

You tell the CC company it was fraud and they reverse the charges. Paypal gets pissed but forgives you anyway. This happened to me once when I bought something a few years ago. Could have changed by now :?:

Games can get you through times of no money but money can not get you through times of no games!!

bclarkie
Grandstanding Collector
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Last Visit: Aug 05, 2026

Posted: Thu Dec 20, 2007 4:48 pm

Terminal_Frost wrote:I receive an email at 11pm yesterday stating paypal needs me to go to my local law enforcement agency, file a police report for this and fax it back to them?

I thought that I should say that aside from the fact this is clearly a typical and diversionary tactic by Paypal so they don't have actually to deal with this situation(nor any issue really where more than one person participates), it is utter garbage anyway. Looking at it realistically, it makes absolutely zero sense from your(the buyer's) perspective to file a police report. If anyone should have to file a police report, it should be the seller, as you are not the one who is claiming that stuff was stolen in the mail, the seller is. Your claim is clearly that the seller never shipped you the items in the first place. The seller on the other hand is claiming that they did ship you the items and they "must have gotten stolen along the way", therefore it should be the seller contacting law enforcement since they are the ones claiming the theft. I'd send that to Paypal to see what they say. :lol:

Regardless of that though, I'd suggest at this point to to just do what Blackmoor said and charge it back through you CC.

"He who fights with monsters might take care lest he thereby become a monster. And if you gaze for long into an abyss, the abyss gazes also into you." -Neitzche

killjoy32
Grandstanding Collector

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Location: Wallasey, Merseyside, UK

Posted: Thu Dec 20, 2007 5:20 pm

yes BC and blackmoor saud it already - just kick paypal into touch and go straight to your card and sort it - far less hassle!

Are we nearly there yet?

Terminal_Frost
Prolific Collector

Posts: 269
Joined: Apr 11, 2004
Last Visit: Mar 24, 2008
Location: Clementon, NJ

Posted: Thu Dec 20, 2007 10:20 pm

Here's the exact message:

In order to continue this investigation, a police report must be filed with your local police authority and a copy of that report must be faxed to PayPal within 10 calendar days.

If a police report is not received, the investigation will end and the claim will be closed.

Use the link below for the fax number and the bar-coded fax cover sheet. You may need to log in before accessing the following page:

https://www.paypal.com/us/cgi-bin/?cmd= ... 61-449-652

Thank you for your cooperation.

Sincerely,

PayPal Protection Services Department

"What can I get for $10?"

"Mint Rare and Shrinkwrapped-just pick that bar of soap up for us pls, we love you long time!"

darwinianlaw
Active Collector

Posts: 19
Joined: Oct 19, 2007
Last Visit: Jan 30, 2008

Posted: Fri Dec 21, 2007 2:27 am

Terminal_Frost wrote:Here's the exact message:

In order to continue this investigation, a police report must be filed with your local police authority and a copy of that report must be faxed to PayPal within 10 calendar days.

If a police report is not received, the investigation will end and the claim will be closed.

Use the link below for the fax number and the bar-coded fax cover sheet. You may need to log in before accessing the following page:

https://www.paypal.com/us/cgi-bin/?cmd= ... 61-449-652

Thank you for your cooperation.

Sincerely,

PayPal Protection Services Department

Sounds completely ridiculous. Like someone already mentioned anything that happens related to mail fraud is a federal matter and I would bet that if you actually did go to the police they would say the very same thing. With that aside, it seems odd (at the very least) that they want you to go the police since you did not claim it was stolen merely missing (as has also been mentioned here).

You did ask what happens if the person does not have any money in their paypal account when your chargeback is applied to Paypal. Well I believe that anyone with a seller account is required to fill in bank account information or at the very least a credit card so if Paypla really wanted their money they could get it from the seller.

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