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[eBay] Feedback Question
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Post Posted: Wed Nov 21, 2007 6:35 am 
 

I am curious if any of you know how a seller's feedback can show two different negative totals. What I mean is that the summary, the one that appears on the upper left poriton of the screen, will say how many overall (or so I thought) negatives a person has received but when you look at their activity over the last 12 months the number of negatives received is actually more (in the example I am using it is more than double the number the listed in their summary on the left) than the supposed total number of negatives received since they have been selling on eBay. I know that your feedback score can only be affected in a positive way one time from the same member but I thought that ALL negative feedback received registered as negative in the total. So, how can the total number of negatives received be so much lower than the number received over the just the last 12 months. Seems kind of perplexing. Thanks in advance to anyone who takes the time to respond.

  

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Post Posted: Wed Nov 21, 2007 8:21 am 
 

The (usually) lower number is the number of different members who left negatives.


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Post Posted: Wed Nov 21, 2007 8:42 am 
 

darwinianlaw,
In case you are not aware of it, there is an online tool for analyzing feedback.

You can find it at:

http://toolhaus.org/


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Post Posted: Wed Nov 21, 2007 8:50 am 
 

A single user can only influence your Ebay score by 1.  If they leave positive feedback you get +1, negative feeback -1.  If they bought more than one item from you and left both positive and negative, then those cancel out and 0 is added.

The number on the left of their feedback is the number of different users who have left negative feedback - if the same user left 100 negatives only 1 counts here.  In the chart for feedback left during the past 1, 6, and 12 months all feedback is counted.

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Post Posted: Wed Nov 21, 2007 8:57 am 
 

Deadlord39 wrote:The (usually) lower number is the number of different members who left negatives.


Yes but wouldn't that mean someone who had already left negative feedback would be leaving negative feedback on another purchase? It just doesn't make sense to me that someone who considered there first transaction to be negative would buy from the same person again.

  


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Post Posted: Wed Nov 21, 2007 9:00 am 
 

Well, multiple purchases at the same time is one possibility.


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