FormCritic wrote:What is frustrating about it?
Until the last two months or so going through paypal with a dispute was easy and straightforward, ebay was always a runaround if you had a dishonest seller. Now if you try filing a dispute it throws you into the ebay system unless you call paypal directly and if you start the dispute process with ebay, paypal will not let you begin a paypal claim.
I'm not sure if it matters anymore since paypal seems to be just another ebay department. In the past paypal seemed to take disputes more seriously than ebay and handle them more porfessionally. For example, I didn't realize before today that they were linked and started a complaint process with ebay, they passed me off to a live ebay rep, but this guy was from the account department and was only there to handle the overflow.
What I would do in the past is start the process with ebay, contact the seller, file a complaint if I needed to, then dispute the transaction with paypal and file the claim. Right now I don't even know if I can file a claim with paypal (for money) because I am locked into ebay's complaint system.
I have no idea where the process overlaps and the rep I called had no idea, and the paypal reps said they couldnt do anything because it was in ebay's hands.
I can't see any online way of keeping it in paypal's hands except to phone them from the start and have them enter the dispute themselves. (Which I wish I'd known from the start of this mess).
So that and an hour on the phone finding all this out is why it was frustrating.
