JohnGaunt wrote:I have had my first non-delivery complaint from an Amazon customer.

• He acknowledges that USPS Delivery Confirmation shows the item as delivered
• He wants a refund or a re-ship of the item

I have opened a case with Amazon.  Anyone want to guess what will happen?  Will I lose and pay from my pocket, will I lose and Amazon pays, or will he lose and leave me bad feedback?  Those are the three possibilities that I see.  Any other other possibilities?

Update:  Yep, Ian is right.  USPS Delivery Confirmation does not count as delivery confirmation in the eyes of Amazon.  I lose, I pay, I now stop using any form of delivery confirmation.

JasonZavoda wrote:What does amazon want, signatures? In that case its an extra $3 or so per order.

Yep; presumably so.
I still don't know how y'all managed to get along with USPS delivery confirmation in the past when that's clearly as much use as a chocolate fireguard...

(And, to reiterate, also problematic for any poor sucker from over here who sends to the US being oblivious of such idiosyncrasies having been told that a particular service is secure, reliable, tracked and has high compensation value - and yes, they even said "insured" at the post office - when in reality there's a distinct probability of a $750+ total loss since that is translated to "Delivery Confirmation" /only/ once it enters USPS's system, and thus provides zero security).

JohnGaunt wrote:Update: Yep, Ian is right. USPS Delivery Confirmation does not count as delivery confirmation in the eyes of Amazon. I lose, I pay, I now stop using any form of delivery confirmation.

Sorry to hear that you did get clobbered by that: I trust it wasn't anything /too/ valuable.
There's simply no way to know whether they did, or did not, receive the package in reality...

Delivery Confirmation is $0.80.  Signature Confirmation is $2.35.  Amazon  reimburses $3.99 for shipping, which usually covers Media Mail with Delivery Confirmation.  Changing to Signature Confirmation is out of the question.

No big deal; I just won't purchase any confirmation.  As long 90% of Amazon buyers are honest without Delivery Confirmation, I should be fine.  But if that fluorescent green label is all that holds back the tide of thieves, then I will be drowning in a few months.

http://uk.news.yahoo.com/22/20100827/tu ... 6b408.html

NOT what you want to hear on a flight....      

Just seen that Charles S.Roberts has passed away. Not RPG related, but I know several of you guys are historical war gamers too.

"Fawk off - just put it all in a bucket... with the eggs on top"  

JohnGaunt wrote:What is the beware-of-seller threshold for Detailed Seller Ratings?

I ordered from a seller who has 100% feedback but an "Item as described" DSR below 4.5.  My item is damaged.  He offered to refund shipping, I accepted, and then he decided to have me ship it back and not refund any shipping.

Rather than rant and rail against the seller, eBay, or DSRs, I am seeking advice regarding what the good/bad DSR threshold is.  Or do other factors make an aboslute threshold impossible?

Did he message you through ebay or privately? In either case contact paypal immediately and badger them for the refund on shipping.

As far as DSRs it is a judgement call. Anything lower than 4.7 on item description and I'd stay away unless I didnt care about condition.

The Story of the Four eBay Sellers

Four sellers, five damaged books.  That is par for my eBay course.

The first seller offers a full refund, no questions asked.  I have refused his offer because, well, he offered a full refund with no questions asked.  I have asked instead for an optional, partial refund.  I don't want to screw with people financially; I do want my books to arrive as advertised.  He will get no or positive feedback depending on future responses.

The second seller offers a refund of my purchase price.  He says that he is out of replacement stock and thus can not ship a replacement.  He suggests that I complain to USPS.gov now and insure expensive items in the future.  He also includes a non eBay e-mail address for any future correspondence.  This guy is a professional and has offered actions that I can take to solve future problems; he will positive feedback for his response.

The third seller moves toward being irritated.  He offers a partial refund and says that I still got a good deal because the books cost him so much in the first place.  I don't really care what he paid; I know and care what I paid for damaged books.  No feedback for him yet; negative feedback if his refund does not materialize.

The fourth seller is slick.  His grading system allows for all kinds of defects.  He reneges on a shipping refund.  He says that I play the victim.  He says that the item can not possibly be damaged.  He has finally offered to give me a refund of the purchase price and shipping if I return the item.  He says that he is doing this because he is annoyed by my complaint.  I have refused his offer because he's been slick so far and can simply resell the item when I return it to him.  eBay says that I must accept the offer.  I am not sure how long I can maintain this little exchange of hatred, but I am reminded that it takes an asshole to know an asshole.  This guy is a slick asshole.

Moral of the Story:  I like screwing slick assholes.

Guys (Smarmy and JG);

I hope you hammered the bad sellers feedback and DSR. That's the only way other buyers can know these guys are jerks.

Mike B.