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Post Posted: Tue Jun 03, 2008 2:52 pm 
 

Deadlord39 wrote:http://news.yahoo.com/s/bw/20080603/bs_ ... 8062112762

Maybe they know something we don't.


Yahoo auctions ended on June 3rd.
period.


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Post Posted: Tue Jun 03, 2008 3:05 pm 
 

mbassoc2003 wrote:Well, I am one of the lucky eBay members who do not have the opt out option. Apparently (according to UK eBay support) certain buyers in the UK were selected at random to have their businesses crippled.

If anyone can help, I'd really appreciate it.


Ian, there is no way to opt out?  Did you talk to a human being on the phone or skype?  And is this permanent, or just for a period of time, because I know they are still "testing" their new features.  Maybe if you threatened to close your account?  I would think with all the recent defections they would want to try to keep a good seller around...but then again this IS ebay, who knows.

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Post Posted: Tue Jun 03, 2008 4:31 pm 
 

Write this down and save it.
ebay is moving to a fixed price model. The reason they are doing this is because it produces a more predictable and steady stream of income, AND allows them to pitch to the major retailers/wholesalers. I am beginning to think this new CEO might be a genius.
For example, they can go to Nike, and offer to sell Nike products at a discounted fee, lower than the retailers can. So, Nike says sure, we'll link our site to yours, and when someone clicks on our site, we have what amounts to a storefront. As a bonus, every Nike auction contains a link to Nike's site. If you're looking at an eBay auction for green pump-up Super Jumper tennis sneakers, but you are really looking for something else, you click the Nike link and get redirected to Nike's list of merchandise. There, you find purple high-cut Marathon Man sneakers that you fall in love with, click the link and lo and behold, there is the eBay auction for you to buy them and have them shipped right to your door.
eBay is trying to become the storefront for as many businesses as it can. They could care less about Grandma auctioning off her Mason jar collection, they are after the big game.


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Post Posted: Tue Jun 03, 2008 6:03 pm 
 

Zenfinite wrote:I just encountered this new eBay search option. eBay told me that there were only 3,700 items in the D&D section. After I figured out how to opt out of this new crappy engine (at the bottom of the search page you can click a tiny "opt out" link) the number in the old search jumps up to 12,700 items.

Are you kidding me!?!?! I get to miss out on what, 9,000 items???

Insanity. How can they think limiting what you can find is a GOOD idea??

Zen


What is the purpose of this feature?  

Is it to punish certain sellers?

Are buyers supposed to be grateful for a certain level of mind control?

I cannot be understanding this right.....there has to be a reason beyond just bone stupid or something petty.

There must be some sort of logic behind limiting my searches.  

Anyone?


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Post Posted: Tue Jun 03, 2008 6:19 pm 
 

OK...I just ran an Ebay search for Judges Guild.

The result came back with 32 items.

Anyone else?  What did you get?


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Post Posted: Tue Jun 03, 2008 6:27 pm 
 

25

  

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Post Posted: Tue Jun 03, 2008 6:35 pm 
 

83, total.


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Post Posted: Tue Jun 03, 2008 7:12 pm 
 

50 items found for: judges guild  
+
276 items found for: judges guild in All Stores Categories  

Nice

and in quotes

59 items found for: "judges guild"
+
275 items found for: "judges guild" in All Stores Categories  

9 more items listed within 3 seconds for putting quotes around judges guld?

double nice

  

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Post Posted: Tue Jun 03, 2008 7:36 pm 
 

OK...

I drove home from work.  


From my home computer:

Now I have 59 items up for auction and 277 Buy-it-Now and another 168 on Ebay Express.

1)  Is a different computer somehow given different settings?

2)  Why are auctions listed as separate from Buy-It-Now if I am searching in "All Items?"

3)  Is Ebay Express a separate list from the one I normally use?  Are these different items, or selected items from the entire list?

:?:


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Post Posted: Tue Jun 03, 2008 7:39 pm 
 

I had trouble with searching yesterday. I don't understand this. Why would Ebay downgrade their search engine reducing the potential customer base for listed products?

  

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Post Posted: Tue Jun 03, 2008 7:41 pm 
 

HermitFromPluto wrote:I had trouble with searching yesterday. I don't understand this. Why would Ebay downgrade their search engine reducing the potential customer base for listed products?


It makes no sense...so it is either a misconception or there is more to the story.

No one could be that stupid.


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Post Posted: Tue Jun 03, 2008 7:56 pm 
 

FormCritic wrote:OK...

I drove home from work.  


From my home computer:

Now I have 59 items up for auction and 277 Buy-it-Now and another 168 on Ebay Express.

1)  Is a different computer somehow given different settings?

2)  Why are auctions listed as separate from Buy-It-Now if I am searching in "All Items?"

3)  Is Ebay Express a separate list from the one I normally use?  Are these different items, or selected items from the entire list?

:?:


1) More likely you are accessing a different eBay server via a different route.

2) Pass

3) Pass

This sounds like a collation problem with some of the Ebay servers. They probably create multiple, distributed search indices to spread the massive traffic load. Perhaps some of these indices are not being updated properly or are missing data following update due to infrastructure faults. As you say, it serves no purpose from eBay's perspective to limit availability. I wonder could it be a bug or series of bugs related to their recent seller visibility program?

  


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Post Posted: Wed Jun 04, 2008 2:33 am 
 

Searched Judges Guild on the main page. At 2:30 AM EST, I get 69 items.

I have to scroll down to click the tiny link for viewing Buy-It-Now items. Then I get an additional 275 items.

I wish I could pick some eBay corporate bigwig's brain and just see what direction they are taking. Maybe it makes sense, we're just missing something? I can't see how limiting search results helps them, in any way, shape or form. *shrugs*

Zen

  

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Post Posted: Wed Jun 04, 2008 6:05 am 
 

I spoke to a human being (presumabley) on eBay's select customer support line. I was told there is no way to opt out of being a test subject, and the fact that it is crippling my business is the sort of feedback they will take on board. I was told that the search facility for the test subjects only has limited access to eBay's full list of auctions, and only presents items I will want to buy based on my previous purchase history.

Apparently we will all be privelidges eventually to have our search options specifically tailored to our needs, but in the meantime some of us have to be arbitratily selected to be fucked in the ass, and only get to watch as everyone else is given full access to eBay's full selection of auctions. They also have no problem closing my account and are grateful for my feedback.


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Post Posted: Wed Jun 04, 2008 6:29 am 
 

You should replace the Gonzo avatar with a lab rat.


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Post Posted: Wed Jun 04, 2008 7:12 am 
 

sounds like the beginning of the end to me.

what is the point of restricting searches?

wasnt that the point in the first place, that you could just search and find something you might fancy at random?

are THEY trying to tell us now, what we would like to buy??!!

sheesh man.

thats a bit much to say the least!


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Post Posted: Wed Jun 04, 2008 7:15 am 
 

Deadlord39 wrote:http://news.yahoo.com/s/bw/20080603/bs_ ... 8062112762

Maybe they know something we don't.


Standard corporate horseshit. When the bean counters sniff a profit angle and want to change a model to take advantage, especially an established one, they always start telling the customer what he wants. They commission surveys, "When did you stop beating your wife" style polls, flood the media with unrepresentative case studies, all carefully designed to switch the attitude of the current customer base towards what the company wants. It doesn't make a damn what the customer actually wants and in the end the customer starts believing somebody elses mind rather than their own on the basis of, "Hey, everyone else is doing it, it must be right." Standard marketing crap, money first, nothing second. Shit on the customers who put the money in your pocket. I don't believe for one second that eBayers have all suddenly decided they prefer fixed price and I certainly don't believe any statistics that eBay might put out. I find it deeply suspicious that a new guy takes over and hey presto! All of a sudden the customers want want he wants. This arse has ruined eBay. Many of us were saying months ago he intends to turn the whole place into a shopping mall for big brands, forcing the little seller out in the process. His past comments clearly show how much contempt he has for the small time sellers. The company should be broken up now. They shouldn't be permitted to destroy the online auction industry by leveraging their monopoly in a negative way. If they don't want auctions, fine. Break up the company and hand over the auction side to people who will support that model and build on it. Let eBay get on with its cosy deals with Nike and Disney and the like. And the eBay/ Paypal axis is monopolistic whichever way they try to spin it. It's harmful to the customer and there are meant to be laws against such practises. Same goes for the search engines. Why is eBay allowed to spam Google with its sponsored listings when if you or I tried the same game we'd be kicked off in minutes? It's time to investigate this company and the shady links it clearly has with other major players. What they are planning is shaping up to be a bad deal for the consumer who might end up with zero alternative if these suits get their way. The whole nature of the Internet is being corrupted by these people. What happened to the spirit of screw the corporation that used to prevail in the land of the nerds? I guess they were all hired and put on fat salaries.

  

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Post Posted: Wed Jun 04, 2008 9:30 am 
 

mbassoc2003 wrote:I spoke to a human being (presumabley) on eBay's select customer support line. I was told there is no way to opt out of being a test subject, and the fact that it is crippling my business is the sort of feedback they will take on board. I was told that the search facility for the test subjects only has limited access to eBay's full list of auctions, and only presents items I will want to buy based on my previous purchase history.

Apparently we will all be privelidges eventually to have our search options specifically tailored to our needs, but in the meantime some of us have to be arbitratily selected to be fucked in the ass, and only get to watch as everyone else is given full access to eBay's full selection of auctions. They also have no problem closing my account and are grateful for my feedback.


Ian;

Start another account (presumably with full access); use the new account for all your search features.  Shut down the old account except to use for buying/selling stuff (unless you want to give the DSRs to your new account instead).  Be sure to hammer the "new search features" with the absolute worst possible rating when the time comes to "grade" it.  Add a few full pages of pissed off comments when the rating time comes.

Personally, Ian, I'd call them every single day. EVERY SINGLE DAY.  If they are going to waste your time with this nonsense, I'd certainly waste theirs. Also, be sure you ask for a supervisor first thing.  Most grunt level dickwads at companies like this have no power to change anything...but supervisors do.  When they answer, just say "I need to speak to a supervisor, this is urgent".  If they press you for a reason, just keep saying "This is very urgent, it's a private matter, it concerns customer retention, I need to speak with a supervisor immediately". Just keep using keywords like "immediately", "urgent", and "supervisor".  

When you do get a supervisor, explain calmly what is happening.  If they continue to insist on the company line, explain that you will have no choice but to give the lowest possible rating to both the new search system and the customer service you are getting this day.  

I have had to deal with both AOL and Ebay before with circumstances that "couldn't be changed" no matter what, due to company policy.  I finally learned the trick of bypassing the peons and getting directly to the people that can help you.  No doubt, the minimum wage dodos will do everything they can to keep you on the line and not pass you up the chain...after all, that's part of their job.  Just be persistent in getting to someone that can help you. Hope this works out.

Mike B.


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