mbassoc2003 wrote: too many items 'no longer in stock' when coincidentally the item sold cheaply
sauromatian wrote:Other than that, I can see your overall point - T&T is too big to handle collectors' issues like condition or edition.
Blackmoor wrote:I have met and dealt directly with Jon Huston of T&T and he is far from a scam artist. Jon is polite and knowledgeable.
Blackmoor wrote:This is the crux of the issue, they sell games not collectables. I have met and dealt directly with Jon Huston of T&T and he is far from a scam artist. Jon is polite and knowledgeable. While I have got lucky once with them I will never ever deal with T&T (on a collectable item) unless it is face to face. They have just to much stuff and to many employees to deal with the likes of us. They do not go out of there way to rip anybody off (As JonB would for example) they just have had there business become to big (and successful!)
TheHistorian wrote:..and unavailable elsewhere.
dwarf wrote:Here is my little experience with Troll and Toad.About shipping method and shipping cost :My first question was : why the priority flat-rate envelope is not a method you offer ? The answer was this one : "we do not have the material for that, sorry for the inconvenience….." I'm not American so when I read that I thought it was true. Now I'm sure like other collectors here that it's a lie and that if T&T do not want to ship with that method it's only because it's a fixed price and that it' not easy to gain extra money with it, as it does not depend on the weight. And the price for first class international at T&T is prohibitive. Another frequent problem is the weight for each item. One time, I tried to place an order for a AD&D module of the 80's, let's say something like 250 gr/ 0,5 pounds, the item was estimated at 4 pounds (!!) and first class was then not available ! Shipping cost was more than $30 ! It should have been 0,4 pounds and 10$.. I sent a mail to T&T and they promptly changed the weight for the good one.About item conditionAnother negative point. I purchased a SW module, labelled as "mint in shrinkwrap". The module delivered had many creases and the shrink was torn on several places, nearly entirely on the back cover. I sent a mail and I received a polite answer but no partial refund.Worst : one time, I received a SW module directly put in a box without anything else inside. So now I ask about the exact condition before an order and I ask for a good protection for each order, it's far from being perfect but it 's better when I ask before.Last thing : I asked T&T to answer questions about printings they have for some AD&D modules : I got no answer and when I sent a second message then it was a negative answer, it seems that they have no time to spend for collectors who ask for specific information.
MetamorphosisSigma wrote:I've had similar problems with T&T over the years. Condition grading for RPG items is almost always "optimistic", let's say, and shipping is too high in a lot of cases. I also play M:tG, though, and for that T&T is great. They'll send you up to 99 cards for 99 cents 1st Class, well packaged and promptly posted. I've come to the conclusion that, even considering how many RPG items they do in fact carry, it's basically just a sideline for them, one which doesn't get enough attention and which they're not exactly expert in managing.
Crimsonspire wrote:I started working in the RPG department 4 months ago at TnT, condition has been an uphill battle since starting due to the volume of product that we have. I'm pretty strict on grading myself and the quality control on current items going in has been much better, we also just recently regraded everything from 1st Edition, next up we are going to regrade OD&D and Basic. The department has a new head and workers who care about giving our customers exactly what they order. A lot of the graders in the past were lax in their grading and often just didn't care enough to fully check it all the time, but that has changed and we intend to fix their mistakes. I will say that if you have any problems with what you received contact our customer service. As for the shipping, it's not my department and I have nothing to do with it, but I do know ordering directly from the site is cheaper than the shipping is on Ebay.
ashmire13 wrote:Welcome and thanks for coming to the site to represent T'n'T, I hope things work out.There was another employee here a couple of months saying similar things, that grading would improve.Personally, I think that there has been too much damage done to the rep here to get massive amount of business, but if the grading was accurate with less 'maybe' & 'might have' BS AND the shipping to the UK etc wasnt a rip-off, you'd probably get my business!
