MetamorphosisSigma wrote:Maybe if we keep our idiots away from this thread as well, the level of discourse will improve...

Hey! I resemble that remark.

Traveller wrote:Hey! I resemble that remark.

Yeah, me too .

In a nutshell Mars, no serious collector should ever shop Troll & Toad because they do not put the customer first.

Jchriddy wrote:It's fairly clear that most of you have made up your mind so it is pointless to try and convince you that we are making progress, but we are and will continue to do so as long as we have constructive input.

Here is a suggestion...

When you advertise something for sale, and you give a description of it's completeness and condition, why not post the name, phone number and e-mail address of the person describing the product's condition and their manager's contact details aswell? You have already demonstrated that your company and staff take no responsibility for the accuracy of what you tell people in order to close a sale. And many of us here have had personal experience of what yu describe as 'customer service' and the staff that deal with that.

Why not begin the change by making people take personal responsibility for their actions? I know it's draconian, but if you personally are not willing to put your neck on the line as to the honesty of your staff and their quality of their work, how can you expect ANYONE who hasen't ever seen your product to believe you?

If you make the staff member known, and their contact details and their manager's name, it need only last six mnths, but at least the staff member knows he is personally responsible for his work, and his manager knows he will be contacted personally for every product he signs off on or fails to check.

As regards your comment about change, your company keeps saying the same old stuff, and either the same staff have done FA about it over the past four years, or the job is so dificult they have to keep replacing the idiots who can't do it with other people hoping they might one day find someone honest and reliable and with a passion for their job.

I think we're about finished here.

Lock!

Just in case you don't remember me, I posted about a year ago when I took over the rpgs, since then, I've brought on Jcriddy, and Crimsonspire who both have done a tremendous job so far.


Pictures: Nothing will happen with these until there is a website redesign that is slated somewhere in 2011, but knowing programmers it might be 2012  

The website is in the design phase, so I'm not going to promise any changes to our current pictures, but I know Jcriddy, and Crimsonspire, and I will be pushing for the ability to have individual pictures for individual items. If that does happen, there will be some dollar amount where anything over it will have an individualized picture.

Grading: Grading is improving, that is what I promised last year when I took the job, and Crimsonspire, and JCriddy have been actively working on it.

Ideas we are implementing: Any RPG item we are selling over $500, will have an individualized description. Jcriddy has ordered out everything that falls within that category, they should be back up by the weekend, pictures might take a couple of days after that.

We are getting cards to add into our reshrinked items to make it clear that they've been reshrinked. This should happen within 3 weeks, and at that point any shrinked item will include a visible card.

Communication: Both Crimsonspire, and Jcriddy will be here checking forums on a regular basis. If you have issues with an order and customer service isn't helping you let us know, and we'll try to fix it.

Shipping: We have two managers currently working with IT to figure out how to offer alternate shipping methods. We expect to offer more selections in the future, but as it is an IT product timelines are tough to nail down.

Thank You for your constructive comments.

okgamer wrote:Just in case you don't remember me, I posted about a year ago when I took over the rpgs, since then, I've brought on Jcriddy, and Crimsonspire who both have done a tremendous job so far.

So someone else is gonna come on the forum and blow sunshine up their arses. Wow! Good start.

okgamer wrote:Pictures: Nothing will happen with these until there is a website redesign that is slated somewhere in 2011, but knowing programmers it might be 2012  

[Paraphrase] We hear what you say, and here is another brushoff so we can do FA about it until we come back to the forum next year and feed you guy's more BS excuses at that time.

okgamer wrote:Grading: Grading is improving, that is what I promised last year when I took the job, and Crimsonspire, and JCriddy have been actively working on it.

[Paraphrase] Whilst you're accepting brushoffs, here's another platitude in the vain hope that some of you will suck it up.

okgamer wrote:Ideas we are implementing: Any RPG item we are selling over $500, will have an individualized description. Jcriddy has ordered out everything that falls within that category, they should be back up by the weekend, pictures might take a couple of days after that.

So, items valued under $500 do not warrant the time or effort for an individual description and some good old fashioned honesty, integrity and clarity about what some muppet is buying? Surely setting the bar at $50 is a more honest way of doing business and ensuring customers aren't ripped off or treated unfairly? This epitomises the whole problem with your company's attitude towards the buyer. And coming from someone in your position clearly demonstrates that the attitude of neglect is handed down from on top. The company will not change until people like you actually get it and stop treating buyer's and their purchases that way.

okgamer wrote:We are getting cards to add into our reshrinked items to make it clear that they've been reshrinked. This should happen within 3 weeks, and at that point any shrinked item will include a visible card.

Why not print in big letters ion your eBay auctions, "This item has been shrinkwrapped by us. It is not in it's original shrinkwrap and this does not mean it in new or clean." Or is that too close to being truthful, and too much like a risk? Would being hionest and upfront and very clear like that compromise your sales and lower the number of people who fell for the auctions or lower the final values of your auctions? Why not be clear and honest from the very begining of the sale to the buyer?

okgamer wrote:Communication: Both Crimsonspire, and Jcriddy will be here checking forums on a regular basis. If you have issues with an order and customer service isn't helping you let us know, and we'll try to fix it.

Believe me, and I'll give this advice to everyone, it is far better to charge back immediately, either through PayPal or your credit card, becasue phoning and/or e-mailing T&T's 'customer service' may cause you a lot off stress and greif and anger. If you charge back immediately, and if you do it through your credit card, T&T will learn because they will lose money and have to pay the assocuatred bank charges that are also passed along by PayPal. You can then ask T&T to send you an addressed mailer for the return of the goods. This is particularly important if you are an international buyer, as T&T do not pay any of your return costs (unless they have now changed that policy), and if you just ship your items back because they lied or exagerated their condition, or didn't bother packaging them correctly, you will lose money hand over fist nd be left with no product. Until T&T accept full responsibility for their errors and exagerations, upfront, and put their money where their mouth is, DO NOT TRUST that things will work out equitably. Charge back and then negotiate for them to collect their goods.

okgamer wrote:Shipping: We have two managers currently working with IT to figure out how to offer alternate shipping methods. We expect to offer more selections in the future, but as it is an IT product timelines are tough to nail down.

[Paraphrase] And we'll finish with another platitude, brushing you off nicely and we'll be back next year to feed you the same bussh't.

FormCritic wrote:Turns out you were right, ashmire.

That's a first.. Can you kindly let my wife know?  

ashmire13 wrote:
That's a first.. Can you kindly let my wife know?  

LOL. Know the feeling.

bombadil wrote:
Unnecessary.  The $500 minimum value threshold should cover just about anything D&D related that T&T sells, like 6th Print Players Handbooks, a beat-up copy of EX1, a shrunk-in-store copy of B2 with the maps colored in...

That would be funny if it weren't so close to the bone. Their pricing coupled with their 'descriptions of quality' are purely designed to ripp off the unsuspecting muppets who haven't dealt with them. I imagine there are a lot of hurt collectors out there who have been burned, like the people who post about Cougie doing similar things to buyers from over here in the UK.